Non-Discrimination Notice

Every family that comes to Achieving Stars Therapy deserves to be treated with respect and dignity. We welcome children and families from all backgrounds, and we do not discriminate in the services we provide or the way we interact with you.

1. Our Non-Discrimination Commitment

We provide ABA therapy services to all eligible children regardless of race, color, national origin, sex, age, or disability. This applies to every part of the service experience, including intake, scheduling, therapy delivery, billing, and communications with our team.

We also do not discriminate in how we hire, train, or supervise our staff. We expect every BCBA and RBT on our team to uphold this commitment in every family interaction.

No one will be denied services, given lesser quality of care, or treated differently because of who they are or where they come from.

2. Language Access Services

If you or someone in your family has difficulty communicating in English, free language assistance is available. You should never have to bring your own interpreter to a meeting or session, and you should never have to rely on a child to interpret for you.

We can arrange interpretation services for many languages. To request an interpreter or translated documents, call us at (833) 666-3115 or email info@achievingstarstherapy.com. Please let us know your preferred language and we will make arrangements before your appointment.

These services are provided at no cost to you.

3. Accessibility for People with Disabilities

We are committed to making our services accessible to people with disabilities. If you or a family member has a disability that affects how you communicate or access information, we want to help. Please let us know what you need.

Available accommodations include:

• Written materials in large print or other accessible formats
• Sign language interpretation (American Sign Language and others) upon request
• Assistance completing forms or understanding written materials
• Other reasonable modifications to how we communicate or deliver services

To request an accommodation, contact us before your appointment so we have enough time to arrange it. There is no cost for these accommodations.

4. How to File a Grievance With Us

If you believe you or your child have been treated in a way that violates this non-discrimination notice, you have the right to file a grievance with Achieving Stars Therapy. We take these complaints seriously and will not retaliate against you for filing one.

To file a grievance:

• Phone: Call (833) 666-3115 and ask to speak with our Privacy Officer
• Email:privacy@achievingstarstherapy.com
• Fax: (833) 666-1401
• Mail: Achieving Stars Therapy, Attn: Privacy Officer, [Mailing Address]

We will acknowledge your complaint within 5 business days and work toward a resolution within 30 days. See our full Complaints and Grievance Policy for more detail on the process.

5. How to File a Civil Rights Complaint with HHS

If you believe you have experienced discrimination by a healthcare provider or health program that receives federal funding, you may also file a civil rights complaint directly with the U.S. Department of Health and Human Services Office for Civil Rights. Filing with HHS is separate from, and in addition to, any complaint you file with us.

6. Questions About This Notice?

If you have questions about this notice or need help accessing our services in an accessible format or language, please reach out.

This notice is provided pursuant to Section 1557 of the Patient Protection and Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 CFR Part 92.